Customer Service Coordinator

Join one of the world's most technically respected names in the design and manufacture of specialist industrial machinery - a business with decades of engineering heritage, a global customer base, and facilities in West Yorkshire, the USA and Asia. With a reputation built on precision engineering and continuous innovation, this is a company where skilled engineers do their best work. As Senior Manufacturing Engineer, you will take a lead role in developing and improving manufacturing processes across the operational areas. You will design new systems and equipment, drive new product introduction, and coach a team of Manufacturing Engineers - all while working cross-functionally across production, CI, maintenance and R&D. This is a senior, influential role for an engineer who combines strong technical capability with the commercial awareness to manage budgets and lead from the front. Compensation & Benefits Salary: Circa £47,000 Annual Bonus: Up to 15% management incentive bonus - £7050 per annum Healthcare: Health Cash Plan + BUPA Health Insurance Annual Leave: 33 days Pension: Enhanced Pension Scheme Working Hours: Flexible start and finish times Location: Shipley (occasional travel to Leeds site) What You'll Be Doing Leading, coaching and developing the Manufacturing Engineering team, including setting and reviewing objectives aligned to operational goals Designing new systems, equipment and processes to support new product introduction across all operational areas Working cross-functionally from initial product conception through to full industrialisation and production Supporting Design for Manufacture (DfM) and Design for Assembly (DfA) development meetings Leading the review and tender stages for new capital equipment -defining technical specifications and working with Purchasing to secure the best outcome Developing and maintaining PFMEA documentation, updating as processes change Managing budgets and maintaining financial and statistical records in collaboration with Finance Liaising with R&D to ensure new products are production-ready with the correct equipment and processes in place Evaluating and improving manufacturing processes with a focus on quality, efficiency and speed Championing change management and embracing SQDC (Safety, Quality, Delivery, Cost) across all projects What We're Looking For Qualifications & Knowledge Degree in Manufacturing Engineering (essential); other engineering degrees will be considered Understanding of metalworking processes and assembly operations Working knowledge of Engineering and Manufacturing BOMs (eBOM/mBOM) Understanding of no fault forward by design principles Six Sigma training desirable but not essential Experience Proven experience in a manufacturing environment covering discrete part manufacture and assembly operations Previous experience as a Manufacturing Engineer or in a senior engineering role Experience in project management and cross-functional working Skills & Attributes Proficient in CAD (2D and 3D) — AutoCAD and Siemens NX preferred Strong project management and problem-solving skills Technical capacity combined with strategic thinking Excellent communication skills and ability to influence at all levels Strong time management across concurrent projects Collaborative team player with the drive to deliver results How to Apply To apply or find out more, please get in touch with Jess Heywood at Cubed Talent - 01274 599354. We would love to hear from experienced engineering professionals ready for their next challenge.

Join one of the world's most technically respected names in the design and manufacture of specialist capital equipment - a business with decades of engineering heritage, a global customer base, and facilities in West Yorkshire, the USA and Asia. This is a focused project role responsible for ensuring the on-time, in-full delivery of a specialist tooling product range to a global customer base. You will take ownership of manufacturing priorities, lead time reduction and inventory management - working cross-functionally across Engineering, Production, Stores and the Commercial team to deliver a seamless manufacturing process. You will also identify and implement process improvements that strengthen the business's market proposition and protect its reputation with customers. Compensation & Benefits Salary: £50,000 per annum Contract: 6-month fixed-term Healthcare: Health Cash Plan + BUPA Health Insurance Annual Leave: 33 days Pension: Enhanced Pension Scheme Working Hours: Flexible start and finish times Location: Shipley What You'll Be Doing Taking the manufacturing lead in proactively reducing lead times and driving on-time, in-full delivery of tooling orders Accurately transferring customer demand between ERP and MRP2 systems and creating Production Works Orders Co-ordinating tasks across Engineering, Production Engineering, Manufacturing, Stores and Despatch to complete orders and projects on time Managing sub-contractor purchase orders and supplier relationships with accuracy and timeliness Formulating and implementing inventory strategy for raw materials and finished goods Providing manufacturing feedback to the Commercial team Supporting the resolution of customer complaints in collaboration with the Quality department Identifying and implementing improvements to current processes and procedures Developing strategies to support the delivery of overall business objectives Supporting development trials as required What We're Looking For Qualifications & Knowledge NVQ Level 3 minimum; apprentice-trained Mechanical or Manufacturing Engineer preferred Knowledge of manufacturing processes at both component and assembly level Understanding of order management, inventory management and supplier management Competent in MRP systems - accuracy and efficiency essential Experience Manufacturing experience gained in a technical or capital equipment environment Experience of production scheduling and customer-facing communication, both written and verbal Skills & Attributes Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Project and OneNote) Ability to read and interpret manufacturing drawings Excellent written and verbal communication skills, including the ability to convey technical data clearly Strong organisational skills and a results-driven approach Proactive problem solver - able to make sound decisions based on data Self-motivated, adaptable and able to build effective working relationships at all levels Safety, quality and environmental awareness embedded in day-to-day approach How to Apply To apply or find out more, please get in touch with Jess Heywood at Cubed Talent on 01274 599354 We would love to hear from project-focused engineers ready to make an immediate impact.

Join a well-established, internationally respected manufacturer of specialist capital equipment, based at their Shipley site. This is a varied and commercially important coordination role sitting within the Sales department, offering real breadth across customer service, data and KPI reporting, order processing and internal liaison. This is an ongoing temporary position - ideal for someone with strong customer service experience, good commercial instincts and confidence working with data who is looking for a stable, full-time role with a reputable employer. Compensation & Details Pay Rate: £15.74 per hour (£30,693 per annum equivalent) Contract: Ongoing temporary Hours: 37.5 hours per week, flexible start and finish times Annual Leave: 28 days for the first 12 weeks, rising to 33 days thereafter Location: Shipley What You'll Be Doing Acting as the first point of contact for all incoming customer complaints - screening, allocating and investigating as appropriate Investigating, resolving and following up on complaints through to close Interpreting and collating data to produce KPI reports for both internal stakeholders and external customers Preparing quotations and processing orders in support of the wider Sales team Managing internal and external correspondence with professionalism and accuracy Liaising with other departments to progress customer queries and issues Providing cover across other areas of the Sales department as required What We're Looking For Knowledge & Experience Previous experience in a customer service or sales support environment Confident working with data and presenting KPI information High level of proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Proven ability to communicate with stakeholders via telephone, email and face to face A second language would be an advantage Skills & Attributes Excellent communication skills - written and verbal Strong attention to detail and a commitment to accuracy Ability to work under pressure and to deadlines Good organisational skills and a flexible, proactive approach Resilient and self-motivated, with the ability to work both independently and as part of a team Quick to learn new systems and processes Good commercial judgement How to Apply To apply or find out more, please get in touch with the team at Cubed Talent. We would be happy to hear from candidates available at short notice.

This is a rare chance to join one of the world's most technically respected names in metal packaging machinery - a company that has been engineering precision machinery since the 1940s and today supplies manufacturers across the globe. With facilities in West Yorkshire and globally, and a customer base spanning virtually every continent, the business is truly international in scale and ambition. As a Mechanical Field Service Engineer, you will be the face of the company on-site at customer facilities worldwide. You will install, commission, repair and maintain highly sophisticated high-speed machinery, working directly with major manufacturers to keep critical production lines running at peak performance. This is a hands-on, high-impact role for someone who thrives on solving complex mechanical challenges in a fast-paced environment - and who wants to see the world while doing it. Compensation & Benefits Base Salary: £40,676 With Service Pay Premium (80%): £73,216.80 Annual Bonus: Up to £2,200 Healthcare: Health Cash Plan + BUPA Health Insurance Annual Leave: 33 days Pension: Enhanced Pension Scheme Life Assurance: Included Travel: Extensive – approx. 200 days per year, UK & international What You'll Be Doing Installation, commissioning, repair and maintenance of high-speed machinery on customer premises - such as packaging machinery, printing machinery etc. Producing detailed visit reports covering all activity carried out during time on customer sites Updating technical bulletins and keeping customers informed of the latest product developments Identifying opportunities for machine upgrades and enhancements with customers Working independently and managing your own workload while deployed at customer sites, often for extended periods Acting as a trusted technical ambassador for the business in front of a global customer base What We're Looking For Qualifications & Knowledge Time-served apprentice-trained Mechanical Engineer Sound knowledge of packaging machinery  Off-set lithographic printing experience would be advantageous Experience Minimum 2 years' experience as a mechanical fitter, production engineer, printing engineer or similar - ideally within a capital equipment manufacturer Experience working remotely on customer sites for extended periods preferred Systematic and practical approach to fault finding Skills & Attributes Strong communication skills with the ability to work efficiently under pressure Good attention to detail Ability to work independently, without supervision Strong customer focus Resilience and adaptability A Note on Travel This role involves approximately 200 days of travel per year, both within the UK and internationally. It suits someone who genuinely enjoys working across different environments and cultures, and who is organised and self-sufficient when working remotely. The company provides full support for all travel logistics. How to Apply To apply or find out more, please get in touch with the team at Cubed Talent. We would love to hear from qualified engineers who are ready for their next challenge.